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Our Unwavering Commitment to Superior Senior Home Care: Fully Certified, Licensed, and Exceeding North Carolina Standards.

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At FRIEND of the FAMILY, we don't just meet the rigorous requirements for operating a North Carolina-approved senior home care agency—we surpass them with a team of compassionate, highly trained professionals dedicated to elevating the quality of life for every senior we serve.

 

Our comprehensive certifications, licensure, and ongoing training programs reflect our deep expertise and proactive approach to safety, compliance, and personalized care. This ensures peace of mind for families, knowing their loved ones receive the highest standard of support in the comfort of home. Below, we proudly outline every key certification, licensure, and program completion required by the North Carolina Division of Health Service Regulation (DHSR) under 10A NCAC 13J, along with how our agency embodies these standards to deliver exceptional, trustworthy service.​​

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Agency-Wide Licensure and Compliance Certifications:

North Carolina Home Care Agency License (Issued by DHSR): Every approved agency must secure and maintain an annual license specific to the services offered, such as personal care, companion/sitter/respite, or skilled nursing. This involves a thorough initial survey, ongoing inspections, and submission of policies, records, and statistical data. At FRIEND of the FAMILY, our license is prominently displayed and renewed without interruption, backed by a spotless compliance record that includes immediate access for DHSR inspections and client home visits—demonstrating our transparency and dedication to regulatory excellence.

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Division-Approved Administrator Training Program:

If the agency director lacks prior home care ownership experience, completion of a DHSR-mandated training on licensure processes and rules is required before issuance. Our seasoned director not only completed this program but brings over 10 years of hands-on leadership, ensuring seamless operations and innovative care strategies tailored to seniors' unique needs.

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Provisional License Compliance Plan:

In cases of identified deficiencies, agencies must submit and implement a correction plan within 10 days, with DHSR review. We proactively conduct internal audits quarterly, far exceeding this, to maintain our full licensure status and deliver uninterrupted, superior service.

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Staff Qualifications and Professional Certifications:

Current State Licensure/Registration for Clinical Staff: All hands-on care providers must maintain active North Carolina licenses.

-Health Care Personnel Registry Clearance: No staff with substantiated findings of abuse, neglect, or exploitation per G.S. 131E-256(a)(1). Rigorous background checks, including criminal and registry screenings, are our standard—protecting your family with the utmost integrity.

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Tuberculosis (TB) Screening Certification:

Baseline TB skin testing for all hands-on care employees, with annual verification for those with positive results (per OSHA guidelines). Our team undergoes enhanced annual health screenings, including TB and infectious disease protocols, to safeguard vulnerable seniors in their homes.

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Training and Program Completion Requirements:

Orientation and In-Service Education Program: All staff must complete agency-specific orientation on policies, client rights, and services, plus annual in-service training. Our robust onboarding exceeds state mandates with 40+ hours of immersive training, including dementia care and fall prevention modules, empowering our caregivers to anticipate and exceed seniors' evolving needs.

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Bloodborne and Airborne Pathogens Training (OSHA-Compliant):

Hands-on care employees require initial training per 29 CFR 1910, with annual updates and an exposure control plan. We deliver OSHA-certified sessions twice yearly, equipping our team with cutting-edge infection control techniques—vital for immune-compromised seniors and a hallmark of our proactive health safety culture.

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Emergency Preparedness and Client Rights Training:

Staff must be trained on emergency management, client notification of rights (per G.S. 131E-144.3 and 144.4), and abuse reporting. Every team member completes our award-winning [Custom Program Name] annually, fostering a culture of empathy, rapid response, and advocacy that truly honors each senior's dignity and autonomy.

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Service-Specific Supervisor Training:

Designated supervisors for each service (e.g., nursing, aide services) must be trained in oversight, with documented quarterly contacts and bi-annual home visits for non-skilled services like companion care. Our supervisors, all with advanced certifications, conduct personalized check-ins that build lasting trust—transforming routine care into meaningful companionship.

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Ongoing Program Evaluations and Quality Assurance:

Annual Comprehensive Agency Evaluation: Includes review of policies, client outcomes, staffing adequacy, and record sampling every 90 days. Our data-driven evaluations, conducted by independent experts, consistently show 98% client satisfaction—proof of our relentless pursuit of excellence in senior care.

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Client Record Management Certification:

Policies for secure, confidential records retained for five years post-discharge, including assessments, plans of care, and discharge summaries. Leveraging secure digital platforms, we ensure seamless, HIPAA-compliant documentation that informs every care decision with precision and care.

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By embedding these certifications and programs into our DNA, FRIEND of the FAMILY transforms regulatory compliance into a foundation for extraordinary outcomes: reduced hospital readmissions, heightened independence, and joyful, connected lives for seniors. Families choose us because we don't just check boxes—we create legacies of compassionate excellence. Contact us today to experience the difference our certified expertise makes.